Orders & Shipping
Q1: How soon will my order ship?
A: Orders are typically processed and shipped within 3 business days (excluding holidays). International delivery takes approximately 15-20 business days, subject to destination and logistics conditions.
A: Orders are typically processed and shipped within 3 business days (excluding holidays). International delivery takes approximately 15-20 business days, subject to destination and logistics conditions.
Returns & Exchanges
Q2: How do I request a return or exchange? What is the return period?
A: You may request a return or exchange within 30 days of receiving your order. Please email deerorajewellery@gmail.com, and our customer service team will provide a solution within 2-3 business days. Note: International return shipping fees are the responsibility of the customer.
A: You may request a return or exchange within 30 days of receiving your order. Please email deerorajewellery@gmail.com, and our customer service team will provide a solution within 2-3 business days. Note: International return shipping fees are the responsibility of the customer.
Product Care
Q3: Will the jewelry lose its shine? How to maintain it?
A: All our pieces are plated with 18K gold/platinum, with a plating thickness three times the industry standard for durability. To maintain shine, avoid contact with water, cosmetics, hair products, and other chemicals. Gently wipe with a soft cloth regularly.
A: All our pieces are plated with 18K gold/platinum, with a plating thickness three times the industry standard for durability. To maintain shine, avoid contact with water, cosmetics, hair products, and other chemicals. Gently wipe with a soft cloth regularly.
Sizing Questions
Q4: How do I adjust the size of rings, necklaces, and bracelets?
A: All our rings feature open-style designs for easy size adjustment. Necklaces and bracelets are equipped with adjustable clasps to customize the length as needed.
A: All our rings feature open-style designs for easy size adjustment. Necklaces and bracelets are equipped with adjustable clasps to customize the length as needed.
Order Modifications & Cancellations
Q5: Can I cancel my order or change the shipping address?
A: You may request order cancellation or modifications (e.g., address, style) via email at deerorajewellery@gmail.com before shipment. We will assist where possible, subject to inventory and order status. Deerora reserves the right to cancel orders due to system errors, unauthorized discount usage, or payment issues.
A: You may request order cancellation or modifications (e.g., address, style) via email at deerorajewellery@gmail.com before shipment. We will assist where possible, subject to inventory and order status. Deerora reserves the right to cancel orders due to system errors, unauthorized discount usage, or payment issues.
Contact Us
For further inquiries, please email us at deerorajewellery@gmail.com. We’ll get back to you as soon as possible!