Return & Refund Policy

 Deerora Return & Refund Policy

1. General Policy

At Deerora, we strive to provide you with exceptional  (luxury jewelry). We understand that sometimes you may need to return or exchange your purchase. This policy outlines the terms and procedures for returns and refunds for all orders placed on [Deerora Official Website].

2. Eligibility for Returns

  • Timeframe: You may request a return or exchange within 30 days of receiving your order.
  • Condition: To be eligible for a return, the product must be in the same condition as when you received it, unworn, unused, and in its original packaging.

3. Types of Returns

A. Defective or Problematic Items
  • If you receive a defective item, damaged item, or the wrong product, you may request a replacement or a full refund.
  • Procedure: Please contact us immediately at deerorajewellery@gmail.com and provide clear photos or videos demonstrating the issue. Our customer service team will assess the problem and guide you through the replacement or refund process.
B. Non-Problematic Returns (Change of Mind)
  • If you wish to return an item for reasons other than defects (e.g., change of mind), you may do so, but you will be responsible for the return shipping costs.
  • Important: Items returned without first requesting a return authorization will not be accepted. Please contact us at deerorajewellery@gmail.com to initiate the return process before sending back the item.

4. Return Shipping Costs

  • Defective/Wrong Items: We will cover the return shipping costs for eligible defective or wrong items.
  • Non-Problematic Returns: For returns due to change of mind or other non-defective reasons, the buyer is responsible for all return shipping fees. We are continuously working with our logistics partners to potentially offer free return shipping in the future.

5. Refund Process

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • You will receive an email notification confirming the receipt of your return and the status of your refund (approval or rejection).
  • Refund Timeline: Approved refunds will be processed back to your original payment method within 14 days of inspection. Please note that your bank or credit card company may take additional time to post the refund to your account.

6. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:


  • Earrings: Due to hygiene and safety reasons, all earrings are final sale and cannot be returned.
  • Sale Items: Items marked as "SALE" or purchased at a discounted price (excluding regular promotions) are non-returnable.

7. How to Initiate a Return

  1. Contact our customer service team at deerorajewellery@gmail.com within 30 days of receiving your order to request a return authorization.
  2. Provide your order number, reason for return, and relevant photos (if applicable for defective items).
  3. Once approved, we will send you instructions on how to return the item, including the shipping address and any required documentation.

8. Contact Us

If you have any questions or concerns about our return policy or specific items, please feel free to reach out to us at:
Email: deerorajewellery@gmail.com
We are committed to providing excellent customer service and will assist you throughout the process.

9. Policy Effective Date

This Return & Refund Policy is effective as of [Date] and applies to all orders placed on or after this date. Deerora reserves the right to modify or update this policy at any time. Changes will be posted on our website, and the updated policy will apply to all orders received after the effective date of the change.