Sparkling Gemstone Collarbone Necklace | 18K Gold Plated

Orders are typically processed and shipped within 3 business days.

• Order Confirmation: You'll receive an immediate order confirmation email upon purchase. If you don't see it, please check your promotions or spam folders – emails sometimes land there!
• Shipping Notification: Once your package ships, we'll send a shipping confirmation email containing your tracking number. You can enter this number on the carrier's website for detailed updates.
• Shipping Origin: All orders ship from our warehouse in Shanghai, China.
• Duties & Taxes: GOOD NEWS! We cover all customs duties and import taxes for you – no extra charges at delivery!
• International Delivery: After shipping, please allow 3-10 days for tracking information to become active and update. This delay is common for international shipments during carrier handovers. Tracking updates may not occur daily, so we recommend checking every 2-3 days.

A: Absolutely! Your satisfaction is our priority.
• 30-Day Window: You may request a return or exchange within 30 days of receiving your order.
• Initiate Request: Please email us at deerorajewellery@gmail.com with your order number and reason for return/exchange.
• Resolution Timeline: Our support team will respond within 2-3 business days with instructions.
• Return Shipping: Important Note: Customers are responsible for international return shipping costs. We regret any inconvenience this may cause.
• Condition Requirement: Items must be unused, undamaged, and in original packagingwith tags attached.

A: No sizing needed! All Deerora rings feature an adjustable open band design.
• Universal Fit: Simply gently bend the band to contour comfortably around your finger.
• Size Flexibility: Accommodates most finger sizes between US 4-9 (approximately 15-19mm in diameter).
• Pro Tip: For optimal comfort, adjust the opening to sit against the side of your finger rather than the fingertip.

A: Deerora jewelry is engineered for lasting brilliance.
• Premium Coating: Every piece features 18K gold/platinum plating with 3x thicker coating than industry standard.
• Longevity Tip: Avoid prolonged water exposure and contact with chemicals (perfumes, cosmetics, hairspray) to maintain luster.
• Care Commitment: With proper care, your jewelry will retain its beauty for years to come.

A: Order modifications are possible before shipment processing begins.
• Modification Window: Email requests to deerorajewellery@gmail.com must be received prior to shipment dispatch.
• Process: We'll accommodate changes whenever possible. Allow 24 hours for request confirmation.
• Policy Note: Deerora reserves the right to:
◦ Cancel orders for unauthorized coupon use/payment issues
◦ Modify/cancel orders due to system errors or unforeseen circumstances